Our dispatch warehouse is located in Sydney, NSW which helps us efficiently manage shipments across Australia.

Our shipping rates are calculated at checkout based on your shipping postcode and the contents of your order. Shipping is free to selected postcodes, depending on the size and weight of the item(s). Here’s what you can typically expect for delivery times:

• NSW: 1-3 business days
• VIC, QLD, SA: 2-5 business days
• WA, TAS, NT: 6-10 business days

Please allow 2 business days for our warehouse to handle your order. Deliveries are conducted by our courier from Monday to Friday, 9-5pm excluding public holidays.

Authority to Leave 

For deliveries to non-unit residential addresses, our default procedure is to apply an Authority to Leave (ATL) if no one is available to receive and sign for the delivery. This policy enables the courier to leave your parcel in a safe location at the premises if the address is unattended at the time of delivery. However, if the courier deems it unsafe to leave the package due to factors such as location visibility or if the delivery is to an apartment, the order will be returned to the courier's depot. In such cases, the order will await further instructions from you.

We strongly recommend shipping your order to a residential or business address where someone is available to receive and sign for the delivery, to ensure the secure handling of your items. All orders are set to ATL by default to streamline the delivery process.

Please be aware that Galaxy will not be responsible for any loss or damage to stock under ATL conditions. In the event of an item being lost in transit, we will offer a replacement only after our courier has completed a detailed investigation into the missing item. If you have not received your order within two weeks of receiving your tracking information, please contact us so we can initiate a formal inquiry with our courier.

Tracking Your Order

Once you've placed your order with us, you will receive a confirmation email that includes the tracking details for your items. This email will also provide a link to the website where you can monitor the progress of your delivery. Your tracking information will detail the total number of cartons, the estimated dispatch time, and the expected delivery date for your order.

Please note that tracking details might not be immediately visible upon receipt of the confirmation email. Allow up to 12 hours for the tracking information to update in the system. If you experience any delays or issues with the tracking updates, feel free to contact our customer service team for assistance.

Shipping Address Limitations

Please note that we generally do not ship to PO Boxes or Parcel Collect locations unless explicitly allowed by our shipping calculator during checkout. This restriction mainly applies to larger items, however, most small items, such as thermal bottles, are typically eligible for delivery to these addresses. We encourage you to check the available shipping options for your specific items when placing your order to ensure compliance with our shipping policies.

Cancellation or Unsuccessful delivery After Dispatch 

If you choose to cancel your order after it has been dispatched or if it is returned to our warehouse, please be aware that shipping fees are non-refundable. If an order is dispatched and cannot be delivered for reasons beyond our control, leading to its return to our warehouse, a re-dispatch charge equivalent to your original shipping fees will be applicable.