At Galaxy, we stand by the quality of our kitchen electrical appliances. If something goes wrong with your appliance due to a material or workmanship defect within 12 months from the date of purchase, and it has been used as per the provided instructions, we will at our exclusive discretion:

• Repair the appliance, or
• If the appliance cannot be repaired, replace it with a new unit.

Please note that all claims must be assessed by our team. After reviewing your claim, we will determine the most appropriate solution based on the specific circumstances. We are committed to the quality of our products and will collaborate with you to resolve the situation effectively.

Please also note that the warranty does not cover any shipping costs associated with returning an appliance for service. We understand that this may be inconvenient, but it is necessary to ensure that we can continue to provide high-quality and affordable products.

To make a claim under this warranty:

1. Reach out to our customer service team through the contact form below.
2. Provide your full name, email address and order number along with a detailed description of the problem you're experiencing.
3. Please also include relevant photos and videos that illustrate the issue. This careful preparation enables our technicians to quickly diagnose and resolve the problem. 

We encourage you to carefully review the details of your claim to help avoid any unnecessary costs, such as return and redelivery fees. These charges will be your responsibility if our inspection finds that the appliance is functioning as expected or shows damage due to improper use.

• The warranty period starts from the date of purchase and extends for one year, unless specified otherwise.
• This warranty is exclusive to the original purchaser and cannot be transferred.
• Coverage under this warranty is valid only for products bought directly from the shopgalaxy.com.au website.
• Cosmetic damage present at the time of delivery is not covered under this warranty. For delivery-related damages, please refer to our returns policy and report the issue within 7 days.
• Galaxy is not liable for any incidental or consequential damages. Our liability is limited solely to the repair or replacement of faulty products.
• Any repairs or replacements under this warranty will be covered for the remaining duration of the original warranty period only.
• The terms of this warranty are subject to change without prior notice and may be updated in response to new product developments.